Customer Service





RMA #:*

Issue Date:*

Name:

Company:

Street Address:

City, State & Zip:

Email Address:*

Telephone #:

Fax #:

Item Description / Name:

Model #:

Serial #:

Provide a detailed description of the problem and/or service requested.

Frequency of problem:

Ammo Brand & Weight:

Maintenance Information

Approximate total number of rounds fired:

Approximate number of rounds between cleaning:

Type and frequency of lubrication:

Other Information:

Please attach your FFL here (20mb limit)*

Terms and Conditions:

• Customer is responsible for shipping charges when returning product to Armalite.

• Armalite is responsible for return shipping charges only for warranty repaired product.

• For all other repairs/service, the customer is responsible for all labor/part costs including return shipping charges and is required to provide Armalite with account number/payment information prior to return shipment.

• Take all personal/ancillary items (such as scopes, slings, etc.) off the firearm when shipping to us.

• Do NOT send live or spent ammo with the rifle. It is illegal to do so.

• Return shipping address must remain the same as the address given on the RMA form. We cannot ship to an alternate address.

• When sending in your firearm, send only one magazine for test firing.

• Once the RMA number has been issued, you have 14 days to send in your product.

• Accuracy issues must have a test target included with the rifle.

• Warranty service will be at the direction of Armalite.

• Only rifles originally built at Armalite are warrantied. Service on rifles built by customers, modified rifles or non-Armalite products will be subject to the cost of time, material and return freight.

• Warranty is non-transferrable. Proof of purchase IS required for warranty service.

I have read and understand the terms and conditions stated on this form. (This box must be checked to submit this form.)

Customer Signature:*

Date:*

 

You must download the form, print it and mail it in with your return.

Return Address: Armalite, Attn: Premier Service Division, 745 S. Hanford Street, Geneseo, IL 61254

Please write the RMA number clearly on the outside of the shipping package and include a copy of this completed form with your shipment. Firearms received without the appropriate paperwork or an RMA number will experience delays in service.
Contact Information: Phone: (800) 336-0184 Ext. 126 Fax: (309) 944-6949 E-Mail:psd@armalite.com